FAQs
1. What shipping methods do you offer?

We provide complimentary standard shipping through trusted carriers such as UPS or DHL. Delivery typically takes 10–14 business days.

All shipments are fully insured, trackable, and require an adult signature upon delivery to ensure the safe arrival of your jewelry.

For International Customers:

  • United States: Customs duties are covered by us.
  • Other Countries: Import duties, VAT, and clearance charges may apply according to your country’s regulations. These fees are not included in our pricing and remain the buyer’s responsibility.
2. Do you provide third-party diamond certification?

Yes, we offer third-party certification for selected diamond pieces from respected gemological laboratories such as IGI, HRD, IDGL, GIN, and SGL.

If you would like certification included with your purchase, please contact us prior to placing your order so we can assist you accordingly.
3. Do you accept rush orders?

We do accommodate rush orders depending on availability and production timelines. Kindly reach out to us before placing your order to confirm feasibility.

Please note:

  • Rush services involve an additional fee and upgraded shipping.
  • Rush orders are considered final sale and are non-refundable.
4. Are your diamonds natural?

Yes. All diamonds used in our listed pieces are 100% natural and untreated. We do not use lab-created diamonds unless specifically requested.

We are happy to create pieces using lab-grown diamonds upon request—please contact us for details.

All our jewelry is crafted in solid gold as described. We do not use plated or gold-filled materials in our fine jewelry collections.
5. Do you accept custom and personalized orders?

Absolutely. We welcome custom and personalized projects—whether you wish to recreate a cherished design or bring a new idea to life.

Kindly note that all custom and personalized pieces are final sale and non-refundable.
6. How should I clean and care for my jewelry?

To maintain the brilliance of your jewelry:

  • Soak the piece in warm water mixed with mild dish soap (10:2 ratio) for up to 3 hours.
  • Gently clean using a soft brush.
  • Rinse thoroughly with clean water.
  • Pat dry with a soft cloth (avoid paper towels).
  • Use a jewelry polishing cloth for additional shine.
  • Avoid exposure to bleach, harsh chemicals, or abrasive cleaners.

Proper care will help preserve the beauty of your jewelry for years to come.